Success story: Growing Sales and Efficient Delivery

Client

The client sells building materials, renovation supplies, decorative items, as well as garden and household goods.

Most products are sold through an online store. A shopper’s cart can range from the smallest item to fence segments that are three to four meters long.

The client faced the challenge of delivering heavy , oversized goods to both legal and physical recipients.

Shoppers had to take care of their own pick-ups (finding transport, renting car or hiring a lorry).

Standard parcel services could not properly deliver large and heavy goods due to size and weight restrictions.

Problem

The client faced a challenge in growing their business—delivering heavy, oversized cargo to both legal entities and private customers.

Previously, customers had to pick up their orders from the warehouse themselves, either using their own vehicle or arranging transport independently. This was not always convenient, as finding available transport could be difficult, and when available, costs were high due to the lack of consolidation with other shipments.

Additionally, shipping companies often struggled to meet customer expectations, as they operated with strict size and weight limitations.

Contact us

Solution

We provided the client with transparent pricing based on order size and delivery location.
To streamline operations, we integrated with the client’s internal system, ensuring all orders are automatically processed in Terminality’s system without the need for manual input. This allows our managers to initiate orders without delay.
Now, every customer shopping online can see the exact delivery cost to their desired location before completing the purchase.
Whether the order includes two tonnes of cement or a full fence for an entire property, the process is simple. Place the order, pay for the products and wait for shipment.

Result

After implementing these steps, the quantity of goods sold by Terminality’s client has been increasing for the second consecutive year.

Thanks to convenient delivery options, the client’s online store has become even more attractive for shoppers. Additionally, the quality of order fulfillment has significantly improved, giving our client a competitive advantage.

Clear pricing and seamless integration have improved business processes and enhanced strategic decision-making.

All parties save valuable time. Client can focus on growing their business, while the buyer can concentrate on building their home.